South Africa – CFS is Born
The CFS Group was established in South Africa in the late 90’s after one of the company’s founders spent hours waiting in a bank queue to be served. In partnership with an MBA classmate, the CFS concept to push some buttons, to let the bank’s branch managers and senior executives know what their customers really thought of the service that staff were delivering was born. After pitching the idea to the board, that bank became CFS’ first client and is still a client today.
South Africa – First Healthcare Client comes on board
Following the successful introduction of CFS’ solutions to three major banks in South Africa, the group adapted its product offering for private sector healthcare providers and signed its first healthcare client in 2001. That client too, remains with us today.
United Kingdom – First International Office Established in London
Malaysia – South-East Asian Office Established in Kuala Lumpur
United Arab Emirates – Middle East Office Established in Dubai
United States North American Office Established in Dallas
Australia – Australasian Office Established in Sydney
Australia – Australasian Office Established in Sydney in October 2004 to service clients in the Australian, New Zealand, and the broader Asia Pacific Region. Over a successful decade later, we have become a leader in the Customer and Patient Experience Measurement and Service Improvement space with clients in a variety sectors across many industries.
Nigeria – West African Office Established in Lagos
Mauritius – Indian Ocean Office Established in Mauritius
Canada – Canadian Office Established in Toronto
India – Indian Support Office Established in Mumbai
New Zealand – Partner Office Opened in Auckland
Kenya – East African Office Established in Nairobi
Turned 10 years operating in Australasia
Turned 10 years in Australasia, having completed over 2.5 million surveys and audits in more than 400 Healthcare services and facilities
CFS Australasia turns 12
CFS turns 12 and celebrates its 5 millionth survey in Australia! We now support 1,000+ services in more than 60 Healthcare organisations throughout Australia.
Check out all of our latest announcements