Helping Healthcare and Human Services Organisations Listen, Learn and Improve.
For over 20 years, CFS Australasia has partnered with leading health, aged care, disability and community services organisations to measure what matters and turn that insight into better care.
20+
Years
100+
Clients
2,000+
Services & Facilities
15,000+
Users
Who we are
An Australian Family Business Built on Purpose.
CFS Australasia was founded in October 2004 by Des McGuirk, a Chartered Financial Analyst who emigrated from South Africa with a simple but powerful ambition: to do something meaningful for the communities and the country he chose to call home.
What started as a single product helping healthcare teams capture feedback in real time has grown into a trusted partner for some of Australia's most respected health, aged care, disability and community services organisations.
We do not just build and sell software. We build bridges between people receiving care, people providing care and people leading organisations.
We are proudly Australian, proudly family-owned, and deeply committed to helping the people and organisations who care for others do better.
Our Mission
We believe that patients, residents, consumers and family members deserve to be treated with care, compassion, respect and kindness, and to have easy-to-use tools that help front line teams provide great care to every person, every time.
Everything You Need to Measure, Understand and Improve.
"Quality" is not a score on a dashboard. It is the look on a patient, staff member or resident's face when they know they have been heard. CFS provides an integrated ecosystem of digital tools backed by expert implementation, automated reporting and dedicated account management.
Client Experience Measurement
Real-time feedback from patients, residents, consumers and families across touchscreen devices, QR codes, SMS, email and online portals.
Auditing & Compliance
Replace paper-based auditing with Audit Angel Plus for healthcare, aged care, ISO, EQuiP and disability service standards.
Staff Experience Measurement
Support the full employee journey with onboarding, engagement, wellbeing, Speak Up for Safety and exit measurement programs.
Value-Added Services
Extend your insight ecosystem with E-Rounding, E-Yarning, AI-powered text analytics and specialist integrations.
We're Not a Software Vendor. We're a Partner.
Plenty of companies will sell you a platform. Very few will sit alongside you, understand your organisation and stay committed to your outcomes. Our first healthcare client is still with us today. That is not a coincidence, it is the CFS difference.
Turnkey from Day One
We manage implementation, training, reporting and support with minimal demand on your IT team or internal resources.
Responsive and Reliable
No call centres and no ticket queues. Just real people who know your organisation and care about your outcomes.
Highly Secure
ISO 27001:2022 certified and aligned with Australian healthcare privacy expectations so sensitive data stays protected.
No Hidden Costs
Transparent fee-for-service pricing with predictable costs and better value as your footprint grows.
Always On, Anywhere
Cloud-based, available 24/7 and accessible from any device, online or offline, without relying on existing IT infrastructure.
Built to Grow with You
Start with one solution and expand over time with a modular ecosystem that keeps pace with changing needs.
Trusted by Leading Organisations Across Australia.
We work with organisations of every size and complexity, from large public health districts and PHNs to regional hospitals, community health providers, aged care groups and disability service organisations across Australia.
Selected client organisations
Client stories
Don't Take Our Word for It.
“
CFS knows our business and translates our problems into workable solutions. They have been a fabulous partner in our work to measure and improve stakeholder experiences. The team regularly bring new ideas and solutions to help us innovate, understand and improve experiences and safety throughout our District.
Manager, Western NSW LHD
Ready to See What's Possible?
Whether you're exploring options or ready to get started, we'd love to have a conversation. Share a few details below or book a free 30-minute discovery call.
Insight, support and implementation without the hard sell.
CFS works best when it feels like an extension of your team. We'll meet you wherever you are in the journey and help shape the right next step.
Contact details
Email: info@cfs-australasia.com
Phone: 1300 850 680