We are thrilled to announce that CFS Australasia and ServiceSystems Australia are now one!
After successfully partnering on a number of joint projects, we’re formally combining our operations in Australia to introduce world class service quality measurement, auditing, safety and staff feedback solutions.
More choice in customer-centric solutions
Customers already benefit from CFS’ tried and tested staff and customer experience and auditing systems and will now have access to visitor screening and management (VMS), queue management, footfall counting and real time “call for assistance” listening systems. These new offerings address many challenges clients face in the “new normal” and provide highly impactful, real time views of what is truly happening at the front line.
Extension and deepening of knowledge across industries
This partnership brings CFS Australasia and Service Systems’ combined extensive knowledge of the Health, Aged Care and Retail sectors to provide better insights into the way clients engage with their customers, how they uncover and resolve issues on the ground and to measure and propagate best practices.
Agility to adapt quickly to our customers’ needs
By partnering, we are able to quickly adapt and customise our products to emerging market needs. To illustrate, ServiceSystems’ Visitor Management Solution has been localised for Australian conditions and now includes COVID 19 screening requirements to ensure everyone visiting Health and Aged Care facilities are as safe as they possibly can be.
Our responsiveness, service and commitment to always doing our best for our clients is what truly sets us apart. These attributes won’t change – If anything, we’ll be able to serve our customers’ needs better than ever before.
Our website will be progressively updated with new solutions as they are launched, so please check in from time to time. If you would like to be the first to know of our new product releases, feel free to subscribe here.
About CFS Australasia
CFS provides digital measurement solutions and consulting services, with a focus on the Health and Aged Care sectors. Our products include Employee Pulse Surveys, Customer Experience Trackers (CETs), Audit Angel Standards and Compliance Assurance Systems, Multichannel Feedback Systems, Qualitative Text Analysis Tools and Net Promoter Score Programs. For more information, visit http://cfs-australasia.com
About Service Systems
Service Systems is a consulting and technology company that partners with customer-focused industries. Our aim is to complement and improve customer experience by implementing or developing various hardware and software technology solutions that elevate a data-driven approach to business management and customer engagement, ultimately forging the desired roadmap to success. For more information, visit https://www.servicesystems.com.au
Media Contacts
CFS Australasia
Desmond McGuirk
Chief Executive Officer
[email protected] or [email protected]
Service Systems Australia
Matthew Kain
Supreme Ninja
[email protected] or [email protected]
