- The most successful outcomes occur when leaders form effective teams working on the implementation and maintenance of local initiatives.
- There is a risk to success and sustainability in relying too heavily on a small number of champions, no matter how energetic they might be. A team based approach is essential and that team must include all stakeholders.
- The project (and the teams that drive the project) does not end with the implementation of solutions. It is the start of a continuous improvement process.
- Sustained engagement relies on a robust and transparent methodology underlying the program. Engagement and change must be data-driven and it must be monitored / evaluated, with a commitment to ongoing change / evolution in response to that data.
- Change is hard. Sustaining the benefits of change is not easy but the rewards are tangible in the form of improvements in quality of care and in the overall patient experience.
