I work closely with the CEO and senior staff to plan the direction of the company and provide the resources needed to achieve our goals. I like working in a business which has such co-operative and friendly staff who are dedicated to providing useful data for improving Service, Quality and Loyalty.
I am responsible for administration and staff wellbeing in the business. I assist the MD & CEO in the planning of the future of the company and try to ensure that the business runs smoothly! I love being involved with our grandchildren, gardening, cruising and enjoying white wine with friends.
I led CFS into the Australian healthcare market in 2008 and have been instrumental in introducing new clients to CFS and new CFS services to our client base. The key ingredients to my success have been a practical approach to selling backed by an extraordinarily competent company that has always delivered on its commitment.
As the Account Executive for CFS Australasia, I am responsible for the oversight, quality control and supervision of projects and programs within the Health Services teams. I provide technical, functional and business led support to the quality teams and customer base across the entire CFS product set.
I am responsible for ensuring our clients’ experience with CFS is rewarding and beneficial, by providing superior Customer service, Project and Program Assistance and Technical Support for our CFS Trackers.
I liaise with our clients to discuss their business issues and design ad hoc consulting and research programs to resolve them. I carry out the consulting projects advising clients on questionnaire development and data collection methods, analysing data, preparing tailored and visually impacting reports and recommending actions to improve business performance.
I am responsible for creating the databases and developing the reports. I work closely with Reporting team to make sure the reports meet clients needs and are always up-to-date. I love my current work as nothing is very rigid where everything can be negotiated.