Australia’s leading AI-enabled Thematic and Sentiment Analysis Tool

YOW

Do your stakeholders take time to give you qualitative feedback, stories and comments about their experiences and care?

Do you spend a lot of time trying to analyse comments and end up with a glorified word cloud?

Do you wish you could make sense of, and use, unstructured data more effectively to drive change?

Do you know what your patients, residents, carers, families and staff value and really want?

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The words and stories stakeholders use to describe their interactions with care providers have enormous value.

Uncovering what they talk about and knowing what’s important to them has been a challenge. Until now.

What is YoW?

YoW is an AI-enabled Natural Language Processing system that has been specifically designed in partnership with Thematic to help Australian Health, Aged Care and Disability Services providers turn complex data into compelling stories that inform change.

YoW uncovers the moments that matter and helps you act on the things that impact your organisation and reputation.

How YoW works

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With YoW ...

Uncover what people talk about

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Understand why they say the things they do

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Identify and action problems before they get out of hand

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Know what impacts different groups, teams or cohorts

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Measure the issues that are most important to your organisation’s reputation and performance

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Prioritise your efforts and focus on areas that have the most impact

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Speak to us if you want to...

Know what to focus on, when and why

Understand what’s working and what’s not

Truly elevate your patient, resident, client, family and staff experiences

Supercharge your experience measurement programs and take action in real time

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Global brands using Thematic include...