Privacy Policy

Customer Feedback Systems Australasia (ABN 18 745 663 598)

Last Reviewed: 30 June 2025

CFS Australasia is strongly committed to protecting your privacy when you interact with us, our content, products, and services.

Our goal is to provide you with systems to capture feedback, conduct surveys and perform audits and risk assessments. Sometimes this means that we use information that you provide to us about yourself to customise that experience. We do this to improve your enjoyment of our products and services. In providing our services to you, we will be transparent about how and why we collect and use your information. In some cases, if you do not want us to collect or use your information in a particular way, then we will give you the opportunity to say so.

This privacy policy explains:

• The application of this privacy policy
• What is considered personal information
• What kind of information we may collect and hold about you, how we collect and hold it, why we collect, hold and use it, and how we use it
• The way we protect your personal information
• How and why we may disclose that information, including to overseas recipients
• How you can access and correct the information we hold about you
• When we may use your information to contact you
• Our use of cookies to collect information, and how you can control or delete these cookies
• How you can make a complaint about an alleged breach of the Australian Privacy Principles (APPs), and how we deal with such a complaint

By accessing our website, using our products or services, or providing any personal information to us, you agree to be bound by this privacy policy and consent to our use and disclosure of your personal information as explained within this policy.

If you have any questions about this privacy policy or our handling of your personal information, please contact the Privacy Officer by email: support@cfs-australasia.com

1. Application of this Privacy Policy

Our privacy policy applies to personal information collected by us, whether we have asked for the information or not. We are governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Act).

This policy applies only to us. It does not apply to any other company or organisation, including those whose digital services have links to our content or services. Third party services which have links to our content or services will govern the use of personal information you submit to them, which may also be collected by cookies when you visit or use them. We do not accept any responsibility or liability for the privacy practices of such third-party digital services.

2. Personal and Sensitive Information

Personal Information in this privacy policy has the same meaning as in the Act. It includes any data from which an individual's identity can be ascertained. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information.

Sensitive information: The Act defines some types of personal information as sensitive, which includes information about a person's race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. In the event we require any sensitive information we would only collect this with your permission, and we will only use it for the purpose for which you provided it.

2.1 Anonymity and pseudonymity

You may access our public-facing website anonymously, however if you choose to not provide us with the personal information described in this policy, some or all of the following may happen: we may not be able to provide you with the products or services you requested; we may not be able to provide you with information about products and services that you may want; or we may be unable to tailor the content of our website to your preferences.

3. Collection and Use of Personal Information

3.1 Why we collect personal information

We collect personal information about you because you have provided it to us, because we need it to provide a product or service that you have requested, because we would like to improve our products or services, because you work for us or apply for a job, because we are required by law, or for purposes directly related to any of these.

3.2 How we collect personal information

There are two types of information we collect: information that you specifically give us (for example, when filling in a form or signing up to a service), and data we collect that tracks your activity (using cookies to monitor the use of our digital services).

4. Government Identifiers

We do not use government related identifiers (e.g. Medicare Number, or Tax File Number) for any purposes, although such identifiers may be used by our clients. Please refer to our clients' privacy policies for information on their use of any government related identifiers.

5. Safety and Security of Your Personal Information

We will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse or loss, and unauthorised access, modification or disclosure, including by means of authentication credentials, password encryption, session expiry times, firewalls, network traffic encryption, and appropriately securing our physical facilities.

By using the site or our services, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us at your own risk.

6. Disclosure of Personal Information

6.1 Disclosure to third parties

We may disclose your personal information to our employees, related bodies corporate, contractors or external service providers for the operation of our websites or business, fulfilling requests by you, business partners, the police or relevant authorities, or third parties where required by law.

Our service providers are not permitted to sell, use or disclose your contact details or contact you for any other purpose unless required by law. Under no circumstances will we sell or receive payment for licensing or disclosing your personal information.

6.2 Information disclosed via other platforms

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website.

7. Direct Marketing

We will never knowingly send you unsolicited commercial electronic messages. If you subscribe to our mailing list, we may use your personal information for direct marketing purposes. You will be able to opt-out of direct marketing at any time with no charge to you by emailing support@cfs-australasia.com or through the unsubscribe link in our marketing emails.

8. Use of Cookies Across Our Digital Services

We use a "cookie" system on our digital services. A "cookie" is a small data file placed on your machine or device which lets our digital service store information. This allows us to make our digital services easier to use and more relevant.

8.1 Controlling and deleting cookies

Popular browsers will usually give users a level of control over cookies. You can set your browsers to accept or reject all, or certain, cookies. Some digital services may not load properly or function as intended if cookies are disabled.

8.2 Types of cookies we use

We may use Session Browser Cookies (deleted when the browser shuts down), Persistent Cookies (saved to the hard drive until they expire), and Flash Cookies (used to track activity in Adobe Flash Player).

9. Accessing Your Personal Information

You have the right to request access to personal information that is held by us about you. You also have the right to request the correction of any of your personal information that we hold. There is no charge for making access requests or corrections.

To seek access to, or correction of, your personal information please contact us:

10. Privacy Complaints and Enquiries

10.1 Complaints and disputes

If you have a complaint relating to an alleged breach of the APPs, you should contact us in writing using the details listed in this privacy policy. We have a formal procedure for investigating and dealing with privacy breaches. We will treat your requests or complaints confidentially and aim to resolve them in a timely and appropriate manner.

If you are unsatisfied with our response, you may refer the complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au

10.2 Additions to this privacy policy

We may amend the privacy policy at our sole discretion, and it is your responsibility to review this page from time to time.

11. Jurisdiction

The laws of the State of New South Wales, Australia apply to this privacy policy and the parties submit exclusively to the courts of that jurisdiction in relation to any alleged breach of this policy.