Welcome to the inaugural CFS newsletter! After 12 years in the feedback space, we’ve learnt many things that work (and a few that don’t) in the quest to help deliver consistent and high quality care and service to every patient or client every time.
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COVID-19 cases are on the rise again. Staff, residents and families need to be better protected. As part of our contribution to helping our Community through the Covid-19 crisis, CFS is pleased to announce its partnership with ServiceSystems to launch VisitNinja, our fully managed and highly customisable digital Visit Management and Covid-19 Screening Solution that…
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I pose a simple question today: How much is a life worth? As a society, do we truly respect and care for our elders? Do we appreciate the sacrifices they have made for us? What is happening in the Aged Care Sector is scary. If my mum and dad were in a retirement home, I’d…
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We are thrilled to announce that CFS Australasia and ServiceSystems Australia are now one! After successfully partnering on a number of joint projects, we’re formally combining our operations in Australia to introduce world class service quality measurement, auditing, safety and staff feedback solutions. More choice in customer-centric solutions Customers already benefit from CFS’ tried and…
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(4 minute read) Effective Experience Measurement and Engagement Programs enable organisations to respond quickly and effectively to emerging futures and business challenges. So…why wouldn’t organisations implement Programs that help them Actively Listen to 2 of their most important assets: Their Staff and their Customers. We’ve listed the 4 most common obstacles our clients tell us…
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Thank you Western NSW LHD for inviting us to help improve your patient experiences in your ED’s. We’re excited to see the impact of our LARGE format signs on response rates…Not only do we make it easy to GIVE (and USE) feedback, we help patients SEE how they can have their voices heard 😊
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Preparing and testing our latest batch of Auditing Systems before we send them to our good friends at Albury Wodonga Health. Looking forward to seeing some great results from your next round of Accreditation!
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IT’S A WRAP! Thank you to everyone we met at the conference last week! Great to see so many engaged people who truly care about finding ways to serve and connect with their Communities. We look forward to seeing you all in Albury in 2020. Congrats also to Vicki Edmunds from Blue Mountains City Libraries…
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Trivia Night at SWITCH2019 – We didn’t realise how little we knew! Thanks to Robert, Lynne and Chris for a fantastic evening. Great fun had by all 😊
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Help make Christmas special for our Bushies! Support www.gocountryforchristmas.com.au
Wonderful to see so many teams wanting to engage with their Communities! Keep it up!